Terms and Conditions

Refund Policy

If you purchase a Gift Certificate, you are automatically entitled to a 14 day cooling-off period from the day after you receive the certificate. 

Please send a message through the 'contact us' page or email  [email protected] to let us know you no longer wish to use the certificate, the order will be cancelled this end and a full refund will be issued within 14 working days.

If you are redeeming a Promotional Code, only one code can be used for the purchase of one painting.  Redeem on the 'contact us' page.  Please click on the link above.

A personalised custom painting is exempt from a cooling-off period by law as it is an item that was personalised and custom made for you.  Please contact me for any further information - Jackie Oliver 07960605355 or at [email protected]